Bicycle Garage Indy & BGI Fitness

My wife and I are grateful to BGI Fitness for providing excellent service recently in relation to a stationary cycle malfunction. (We had purchased the five-year-old cycle from an online vendor - not BGI Fitness; we sought BGI's assistance, remembering our previous good experience, when they resolved a treadmill walking belt/deck problem for us.) I submitted an assistance request/inquiry by means of the form in the Fitness Equipment Services section of the BGI website. Preston responded promptly by phone, helping me to understand the likely cause of the cycle problem, advising me how I could save money obtaining the part that needed to be replaced, and scheduling an appointment for a home visit by a technician. On the appointment day, Phil called me to confirm his expected arrival time and, upon arriving, worked skillfully and efficiently. He was personable and kind, explaining to my wife and me what he had done and even taking time to resolve an unrelated problem that he had noticed while replacing the part that had malfunctioned. We were delighted, and we recommend BGI's Fitness Equipment Services to others enthusiastically.

⭐⭐⭐⭐⭐ Great experience at Bicycle Garage Indy. Toby was fantastic to work with—he really listened as I explained my old cycling habits and made thoughtful, spot-on recommendations without any pressure. When Toby was out, Bernie stepped right in and was an absolute wealth of knowledge. The whole team made me feel confident and well taken care of. Highly recommend this shop for anyone looking for knowledgeable, customer-focused service.

There was a great selection of bikes, from budget options to expert - all of great quality! Sam kindly answered all my questions and was very knowledgeable about products. I liked that I was able to test ride a couple bikes before making a decision, and that I could put in a special order with the store easily if needed. Thank you Sam and BGI for helping me find my new ride!