Eugene Electric Bicycles

This review is wildly overdue, about three years overdue, but I’ve been meaning to write it because Eugene Electric Bicycles did such a great job on my bike. They converted my 2010 Marin mountain bike into an e-bike, and it was not a simple project. I have a small frame, wanted solid range, and needed it to work safely with a rear child seat. Alexander went back and forth with me for months figuring out what would actually work. We initially tried to make a triangle battery fit inside the frame. Once the real measurements came in, it was clear the manufacturer specs did not match reality and it just was not going to work. Instead of forcing it, Alexander pivoted. He found a rack with the right weight capacity and then custom-machined and reinforced it so it would be sturdy enough for both the battery and a kid seat. That attention to safety and detail mattered to me. Throughout the process he was thoughtful and straightforward about tradeoffs, timing, and cost. Nothing was oversold. When I had a quick issue after pickup, they replied to my email quickly and helped me troubleshoot it right away. Three years later, the bike has been completely reliable. The setup feels stable and balanced, and it has allowed me to keep riding in ways that really matter to me. If you are considering a conversion and want people who take safety and craftsmanship seriously, I would absolutely recommend Eugene Electric Bicycles.

Can't say enough about this business for ALL your bike needs. I have lived in 5 different states, and each state I have my local bike shop. But EUGENE ELECTRIC BICYCLES is way above the norm. Awesome bike inventory, Awesome Service Department and Knowledge, and More then AWESOME in Customer Service!! These guys are your GO TOO Bike Shop!! I cannot recommend them more highly!! Thank you for your representation on how a successful business operates in EVERY phase!!

We rented from them back in April and decided we wanted electric bikes. The friendly staff took their time on helping you select the best bike for you. Explain everything and all around knowledgeable of all the product they have. We drove from Crescent city california. Thank you so much for your service.