Velocipede Cyclery

I had an issue where my left crank arm broke and the inner diamond shape was worn into a circle. The team at Velocipede Cyclery helped me out right away and quickly reinstalled everything for me. They were super friendly, professional, and efficient. I really appreciate their help—highly recommend this shop!

Pro level service for any bike. I came in to have my 15 year old Trek Madone bike worked on. The service was excellent and Fred and his crew were patient in answering questions and going over options. I loved the advice/service and went back to browse the store in more depth and got to see quite a range of bikes from electric to road to casual. While I wasn’t looking to buy a new bike as they’d just fixed my old one, I was curious about what’s out there and asked a lot of questions about the range of bikes they have. In the end, I did end up buying a new bike. The fact that they are detail oriented, great listeners and informative (without being biased) helped me make a confident decision in a relatively big investment. The bike set up was also complex and required multiple trials to find the right fit for me but Fred and his team were always patient and willing to try different set ups. The most important factors for me were their patience and expertise, I wouldn’t have bought a new bike of this nature if I didn’t feel confident in their post purchase support. All star service all around and they also happen to be in a great neighborhood for testing out a bike if you’re in the market for a new ride. Side note: I also saw several riders come in with basic service needs like flat tires... again, they treated everyone wonderfully and offered a high level of service whether the bikes were newer or older — as I had experienced in bringing a 15 year old bike for service here initially.

The techs are knowledgeable about electric bikes and generous with test drives but they failed to inform me that, by letting them return my online order (which I had shipped to their store) so they could order me another one of the correct size, I was making a nonrefundable “special order.” If you want to buy an electric bike with the option of returning it, make sure to order it through the manufacturer's website instead of through Velocipede because their return policy is absolutely atrocious.